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Terms of Service

The full agreement that governs your use of Supascribe.

Last updated: July 4, 2025

Last updated: 4 July 2025

Welcome to Supascribe — a newsletter‑growth toolkit run by Supascribe Limited ("we", "our", "us"). By using any Supascribe website, app, or service (together, the "Service"), you agree to these Terms. If you do not agree, please do not use the Service.

1. Acceptance of These Terms

By accessing or using the Service, you:

  • confirm you have read, understood, and accept these Terms;
  • warrant you are at least 18 years old or have verifiable consent from a parent or legal guardian; and
  • commit to comply with all laws that apply to you.

2. Your Account

  • Registration. To access most features you need an account. Provide accurate information and keep it current.
  • Security. You are responsible for safeguarding your login credentials. Notify us immediately at [email protected] if you suspect unauthorised use.
  • Authority. If you create an account on behalf of an organisation, you confirm you have authority to bind that organisation to these Terms.

3. Permitted & Prohibited Uses

You may use the Service only for lawful purposes. You must not:

  • send spam, harassing, or misleading communications using our widgets or dashboards;
  • upload or transmit unlawful, hateful, or infringing content;
  • reverse‑engineer, decompile, or attempt to extract the Service's source code;
  • interfere with or disrupt the Service or its security;
  • use our branding except as expressly allowed (e.g., our embed script);
  • violate export‑control or trade‑sanctions laws of New Zealand, the United States, the European Union, or any other applicable jurisdiction.

We may suspend or terminate your account if we believe you have breached these rules.

4. Intellectual Property

  • Ours. The Service (software, content, trademarks) belongs to Supascribe Limited or its licensors.
  • Yours. You keep ownership of any content you submit (e.g., copy, images).
  • Licence You Get. We grant you a limited, non‑exclusive, revocable licence to use the Service while these Terms are in force.
  • Licence You Give Us. To operate the Service, you grant us a worldwide, non‑exclusive, royalty‑free licence to host, display, and process your submitted content.

4.1 DMCA / Copyright Notices (US only)

If you believe content hosted on the Service infringes your copyright, send a written notice to: [email protected]

5. Plans, Billing & Cancellations

  • Pricing. Our current paid plan (Pro) is priced in USD and is subject to change.
  • Billing. Subscriptions are charged in advance via Stripe and renew automatically unless cancelled.
  • Upgrades/Downgrades. Changes take effect at the next billing cycle.
  • Cancellation. You can cancel any time via your dashboard. Your plan remains active until the end of the cycle; no partial refunds apply.
  • Refunds. See our Refund Policy for details.

6. Third‑Party Services & Links

The Service integrates with third‑party providers (e.g., payment processing, email delivery). We are not responsible for third‑party services or sites. Your use of them is governed by their own terms and policies.

7. Privacy & Data

See our Privacy Policy for details on how we collect and process personal data, including GDPR and CCPA rights.

8. Warranties & Disclaimers

The Service is provided "AS IS" and "AS AVAILABLE." To the fullest extent permitted by law, we:

  • disclaim all warranties (express or implied) including merchantability, fitness for a particular purpose, and non‑infringement;
  • do not guarantee that the Service will be uninterrupted, secure, or error‑free.

Consumer Guarantees (NZ)

Nothing in these Terms excludes any non‑excludable rights under the Consumer Guarantees Act 1993 or the Fair Trading Act 1986 (NZ) for users who acquire our Service "as a consumer."

9. Limitation of Liability & Indemnity

To the maximum extent permitted by law, our total liability for any claim arising out of or related to the Service is limited to the greater of (i) NZD $100 or (ii) the amount you paid us in the 12 months before the event.

We are not liable for any indirect, incidental, special, consequential, or punitive damages, or loss of profits, data, or goodwill.

Indemnity. You agree to defend and hold harmless Supascribe Limited from any claim, damage, or expense arising out of your breach of these Terms, your content, or your misuse of the Service.

10. Suspension & Termination

We may suspend or terminate your account if you breach these Terms, your payment fails, or we discontinue the Service. We will try to give reasonable notice unless immediate action is required.

11. Governing Law & Dispute Resolution

These Terms are governed by the laws of New Zealand. You and we submit to the non‑exclusive jurisdiction of the courts of New Zealand.

12. Changes to These Terms

We may update these Terms at any time. Changes are effective immediately upon posting. Your continued use after posting constitutes acceptance of the revised Terms.

13. Contact

Thank you for choosing Supascribe.

Questions about this policy? [email protected]